Terms and Conditions
Terms of Use Agreement
The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. By submitting your purchase order to shelleyandco.com.au indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by shelleyandco.com.au. shelleyandco.com.au reserves the right to make changes to this site and these terms and conditions at any time.
Privacy
Terms of Use Agreement The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. By submitting your purchase order to shelleyandco.com.au indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by shelleyandco.com.au. shelleyandco.com.au reserves the right to make changes to this site and these terms and conditions at any time.
Privacy
By ordering or registering on shelleyandco.com.au you grant us the right to add your contact details to our database and email transactional order, shipping and product review emails. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via the link at the footer of any marketing communications or contacting our Customer Service team and we will remove you from marketing communications. We may exchange personal information with our related companies and with third party service providers who assist us with payment, marketing, data processing, IT, archival, auditing, accounting, customer contact, legal, business consulting, banking, delivery, data analysis, document management, research, investigation, insurance, website and other services. Some of these third parties may be a location in Australia, USA, EU and other countries.
Order Acceptance Policy
Your receipt of an electronic or another form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. blackwolf.com.au reserves the right at any time after receipt of your order to accept or decline your order for any reason. shelleyandco.com.au reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
Liability
shelleyandco.com.au is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving a reason. Upon cancellation of an order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
Shipping and Delivery
By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages. The delivery times provided by shelleyandco.com.au are estimates only. shelleyandco.com.au will not be held accountable for late deliveries or loss or damage relating to late deliveries. Customers who give authority for their order to be left unattended at their delivery address, do so at their own risk. shelleyandco.com.au will only replace orders using this shipping method providing the order is proved lost in transit by our delivery company. Certain factors such as order size, weight and shipping address may require us to ship via another method. shelleyandco.com.au reserves the right to change your shipping method in these cases and will provide tracking details for t he new carrier once shipped. In the event that multiple items are ordered, part deliveries may be made where the stock is not available. All reasonable attempts to notify you will be made using the details you provided. The special instructions box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. " Last house at end of driveway", " Office hours 9-5"). Drivers are unable to grant specific requests such as " Deliver between 1-2pm" or " Leave parcel in garden shed". shelleyandco.com.au cannot be held responsible if your instructions are not followed.
Refunds & Returns
Returns are offered to orders shipping to an Australian address Only. If in any circumstance you pay for return shipping, shelleyandco.com.au will not reimburse postage costs –all Returns must be through the returns section of the website. Only one return label will be issued per order. Returns must be in as new condition with tags attached or unopened unless faulty. Returns must be made within the timeframe listed on the returns page unless faulty. Some International payments or refunds may be processed in your local currency and your bank may charge conversion fees for these transactions. These rates and fees are out of our control and we accept no responsibility for any loss caused as a result. shelleyandco.com.au terms and conditions do not nullify your statutory rights as a consumer. shelleyandco.com.au will endeavour to provide our high level of customer service within these statutory rights.